### SignatureMosaic.com
**Effective date:** 20 July 2026
At **Signature Mosaic**, we are committed to delivering our handcrafted luxury mosaic products safely and efficiently to customers around the world.
This Shipping Policy applies to all orders placed through **[www.signaturemosaic.com](http://www.signaturemosaic.com)** and is provided by **McQueen’s Media Limited**, the owner and operator of the Website.
## 1. Manufacturing & Dispatch Location
All Signature Mosaic products are manufactured in our dedicated production facility in **Pakistan**.
**All orders are processed, packaged, and shipped directly from Pakistan.**
Because many of our items are handmade and made with premium materials, processing times may vary slightly depending on product type and order volume.
## 2. Order Processing Time
Orders are typically processed within **2–5 working days** after payment has been successfully received.
Processing includes:
– quality inspection;
– secure packaging;
– preparation of export documentation; and
– handover to the shipping carrier.
Orders are processed Monday to Friday, excluding public holidays in Pakistan.
## 3. Standard Shipping Time
Our **standard international shipping time is 12–15 working days** from the date of dispatch.
Please note:
– working days do not include weekends or public holidays;
– delivery times are estimates and may vary by destination country; and
– customs clearance procedures may occasionally cause additional delays.
## 4. Shipping Destinations
We currently ship to:
– the **United Kingdom**;
– the **United States**;
– **Canada**;
– **Australia**;
– countries within the **European Union**; and
– selected international destinations.
If your country is not available at checkout, please contact us at **[support@signaturemosaic.com](mailto:support@signaturemosaic.com)** before placing an order.
## 5. Shipping Charges
There is no shipping cost for any item purchased from our website.
## 6. Customs Duties & Import Taxes
All custom duties, import taxes and VAT shall be paid by us. Customer don’t have to pay any extra amount other than the order value.
## 8. Delays in Transit
While we work with reliable international carriers, delivery delays can occasionally occur due to:
– customs inspections;
– weather conditions;
– airline or transport disruptions;
– peak holiday periods; or
– other circumstances beyond our control.
Signature Mosaic is not liable for delays caused by customs authorities or third-party carriers, but we will do our best to assist you in tracking and resolving shipment issues.
## 9. Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate.
If an order is returned to us due to an incorrect or incomplete address provided by the customer:
– additional shipping charges may apply for re-dispatch; and
– any customs or return fees incurred may be deducted from the refund where permitted by law.
## 10. Lost or Damaged Shipments
If your package arrives damaged, or if tracking shows no movement for an extended period, please contact us within **7 days of the expected delivery date** at **[support@signaturemosaic.com](mailto:support@signaturemosaic.com)**.
Please include:
– your order number;
– tracking number;
– photographs of the package and damaged item (if applicable); and
– a brief description of the issue.
We will work with the shipping carrier to investigate and arrange a suitable resolution.
## 11. Contact Us
**McQueen’s Media Limited**
Owner of SignatureMosaic.com
Email: **[support@signaturemosaic.com](mailto:support@signaturemosaic.com)**
Website: **https://www.signaturemosaic.com**
We appreciate your patience and support as each Signature Mosaic piece is carefully handcrafted and shipped from our production facility in Pakistan to your home.