### SignatureMosaic.com
Effective date: 20 July 2026
These Terms & Conditions (“Terms”) govern your use of www.signaturemosaic.com (the “Website”) and any purchases made through the Website. The Website is owned and operated by McQueen’s Media Limited (“Signature Mosaic”, “SMosaic”, “we”, “us”, or “our”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
## 1. Company Information
McQueen’s Media Limited
United Kingdom
Email: support@signaturemosaic.com
Website: https://www.signaturemosaic.com**
McQueen’s Media Limited is the legal entity responsible for all products and services offered through SignatureMosaic.com.
## 2. Eligibility
You must be at least 18 years old or have the permission of a parent or legal guardian to use this Website and place an order.
## 3. Website Use
You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:
– use the Website in any way that breaches applicable laws or regulations;
– attempt to gain unauthorized access to our systems or servers;
– interfere with the proper operation or security of the Website;
– copy, scrape, reproduce, or exploit Website content for commercial purposes without our written permission; or
– upload or transmit malicious code, viruses, or harmful material.
We reserve the right to suspend or terminate access to the Website if these Terms are violated.
## 4. Product Information
We specialize in luxury mosaic art, mosaic wall décor, mirror frames, handcrafted dinnerware, and related decorative products. Our production unit is located in Pakistan. Orders are processed and shipped from Pakistan.
We make reasonable efforts to display product descriptions, dimensions, colors, and images accurately. Because many of our products are handmade, slight variations in color, texture, pattern, and finish are natural and should not be considered defects.
All products are subject to availability.
## 5. Orders and Contract Formation
When you place an order, you will receive an email acknowledging receipt. This acknowledgment does not mean your order has been accepted.
A contract is formed only when we send you an email confirming that your order has been dispatched.
We reserve the right to refuse or cancel any order, including where:
– a product is unavailable;
– pricing or product information is incorrect;
– payment cannot be authorized; or
– we suspect fraudulent or unauthorized activity.
If we cancel an order after payment has been taken, we will issue a full refund.
## 6. Pricing and Payment
All prices shown on the Website are in GBP (£) unless otherwise stated.
Prices may change at any time, but changes will not affect orders that have already been accepted.
We accept payment methods displayed at checkout. By submitting payment details, you confirm that:
– you are authorized to use the payment method; and
– the information provided is accurate and complete.
Payments are processed through secure third-party payment providers.
## 7. Shipping and Delivery
We deliver within the United Kingdom and selected international destinations.
Delivery times are estimates only and may vary due to customs procedures, carrier delays, or events beyond our control.
You are responsible for providing an accurate delivery address. Additional charges may apply for re-delivery or returned shipments caused by incorrect address information.
For international orders, the recipient is responsible for any customs duties, import taxes, or local fees imposed by the destination country.
Risk of loss passes to you upon delivery of the products to the address provided in your order.
## 8. Returns and Refunds
If you are a consumer in the UK, you may have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
To exercise your cancellation right, contact us at support@signaturemosaic.com.
Returned items must:
– be unused and in their original condition;
– include original packaging where reasonably possible; and
– be returned within 14 days of notifying us of cancellation.
We will refund the purchase price and standard delivery charges within 14 days of receiving the returned goods or evidence of their return.
### Non-returnable items
The following items cannot be returned unless faulty or not as described:
– custom-made or personalized mosaic products;
– bespoke artwork created to customer specifications; and
– items damaged due to misuse, improper handling, or normal wear and tear.
This clause does not affect your statutory rights.
## 9. Damaged or Faulty Goods
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery and provide photographs of the item and packaging.
Where a product is confirmed to be faulty or damaged in transit, we will, at our option:
– replace the item;
– repair the item; or
– provide a full or partial refund.
## 10. Intellectual Property
All content on the Website—including text, photographs, product designs, graphics, logos, videos, and software—is owned by or licensed to McQueen’s Media Limited and is protected by copyright, trademark, and other intellectual property laws.
You may view and print portions of the Website for personal, non-commercial use only. No content may be reproduced, distributed, modified, or used for commercial purposes without our prior written consent.
## 11. User Content
If you submit reviews, comments, photographs, or other content to the Website or our social media channels, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for marketing and business purposes.
You confirm that you own or have the necessary rights to any content you submit.
## 12. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent misrepresentation; or
– any liability that cannot be excluded under applicable law.
To the fullest extent permitted by law, McQueen’s Media Limited shall not be liable for:
– indirect or consequential losses;
– loss of profit, revenue, business, or anticipated savings;
– loss of data; or
– any loss arising from your use of, or inability to use, the Website.
Our total liability in connection with any order shall not exceed the amount paid by you for the relevant product.
## 13. Disclaimer
The Website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
We may update, suspend, or withdraw the Website or any part of it without notice.
## 14. Privacy
Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal data.
## 15. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites, and access to them is at your own risk.
## 16. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised Effective date.
By continuing to use the Website after changes are posted, you agree to the revised Terms.
## 17. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any dispute arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
## 18. Contact Us
If you have any questions about these Terms, please contact:
McQueen’s Media Limited**
Email: support@signaturemosaic.com
Website: **https://www.signaturemosaic.com**
By using SignatureMosaic.com, you acknowledge that you have read, understood, and agree to these Terms of Service.