### SignatureMosaic.com
**Effective date:** 20 July 2026
At **Signature Mosaic**, we take pride in creating and sourcing luxury mosaic décor and handcrafted products. If you are not completely satisfied with your purchase, you may return eligible items within **14 days of receiving your order**.

This Return Policy is provided by **McQueen’s Media Limited**, the owner and operator of **[www.signaturemosaic.com**.

##(http://www.signaturemosaic.com**.

##) 1. Your Right to Return
Under the **Consumer Contracts Regulations 2013**, customers in the United Kingdom have the right to cancel their order and return eligible items within **14 calendar days** of the day they receive the goods.

To initiate a return, please contact us at **[support@signaturemosaic.com](mailto:support@signaturemosaic.com)** within the 14-day period.

## 2. Return Eligibility
To qualify for a return, items must:

– be unused and in their original condition;
– be returned with all original packaging, accessories, and documentation where reasonably possible;
– not be damaged after delivery due to misuse, mishandling, or improper storage; and
– be accompanied by proof of purchase (order number or receipt).

Because many Signature Mosaic products are **handmade**, minor variations in color, texture, pattern, or finish are considered part of the product’s unique character and are **not treated as defects**.

## 3. Non-Returnable Items
The following items are **non-returnable unless they are faulty or not as described**:

– custom-made or personalized mosaic products;
– bespoke artwork created to customer specifications;
– made-to-order mirror frames or wall panels;
– items altered or installed after delivery; and
– gift cards or digital products (if applicable).

## 4. How to Request a Return
Please email **[support@signaturemosaic.com](mailto:support@signaturemosaic.com)** with:

– your full name;
– order number;
– the item(s) you wish to return; and
– the reason for the return.

We will provide return instructions and the appropriate return address.

## 5. Return Shipping
Customers are responsible for the cost of return shipping unless:

– the item is faulty;
– the item was damaged in transit; or
– we sent the wrong product.

We recommend using a **tracked and insured delivery service**, as you are responsible for the goods until they are received by us.

## 6. Damaged or Faulty Items
If your order arrives damaged or develops a fault, please notify us within **48 hours of delivery** and include clear photographs of:

– the item;
– the packaging; and
– any visible damage.

Once inspected, we may offer:

– a replacement;
– a repair;
– a full refund; or
– a partial refund, depending on the circumstances.

## 7. Refunds
Once we receive and inspect the returned item, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within **14 days** of:

– receiving the returned goods; or
– receiving evidence that the goods have been returned.

Original standard delivery charges will be refunded where required by law. Any upgraded or express delivery charges are non-refundable.

## 8. Exchanges
We do not offer direct exchanges through the Website. If you would like a different item, please return the original item (if eligible) and place a new order.

## 9. International Returns
For orders shipped outside the UK:
– return shipping costs, customs duties, and import taxes are the customer’s responsibility unless the item is faulty or incorrect;
– we are not responsible for delays caused by customs processing; and
– any customs charges incurred during the return process may be deducted from the refund where permitted by law.

## 10. Contact Us
**McQueen’s Media Limited**
Owner of SignatureMosaic.com
Email: **[support@signaturemosaic.com](mailto:support@signaturemosaic.com)**
Website: **https://www.signaturemosaic.com**

We are committed to ensuring that every Signature Mosaic customer enjoys a smooth and confident shopping experience.